Privacy Policy

Last updated: April 7, 2026

# Privacy Policy

Last Updated: April 7, 2026

Totem Powered Pty Ltd ("Totem," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at totempowered.com (the "Site") and individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and protect personal information.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms or request a demo
  • Subscribe to our newsletter or updates
  • Apply for operator partnerships or beta programs
  • Communicate with us via email or other channels
  • Apply for employment opportunities

This information may include your name, email address, company name, job title, phone number, and any other information you choose to provide.

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • Device information: Browser type, operating system, device type, screen resolution
  • Usage information: Pages visited, time spent on pages, referring URL, click patterns
  • Network information: IP address, approximate geographic location based on IP
  • Cookie data: Information stored by cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third party sources, including:

  • Business partners who refer you to our services
  • Analytics providers who help us understand Site usage
  • Marketing platforms that facilitate our communications

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service delivery: Responding to inquiries, processing partnership applications, and providing requested information about our platform
  • Communications: Sending updates, newsletters, and marketing communications (with your consent where required)
  • Analytics: Understanding how visitors use our Site to improve content, functionality, and user experience
  • Security: Protecting against unauthorized access, fraud, and other security threats
  • Legal compliance: Meeting regulatory obligations and responding to legal requests
  • Business operations: Managing our business relationships, processing transactions, and maintaining records

3. Legal Basis for Processing

We process personal information based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific processing activities
  • Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services and communicating with potential partners
  • Contractual necessity: Where processing is necessary to fulfill a contract or take steps at your request before entering a contract
  • Legal obligation: Where processing is necessary to comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers: Third party vendors who assist with hosting, analytics, email delivery, and other operational functions, subject to confidentiality obligations
  • Business partners: When necessary to facilitate partnerships or integrations you have requested
  • Legal authorities: When required by law, regulation, or legal process, or to protect our rights, property, or safety
  • Corporate transactions: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the successor entity

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Specific retention periods:

  • Contact form submissions: 3 years from last interaction
  • Newsletter subscriptions: Until you unsubscribe
  • Analytics data: 26 months
  • Business correspondence: 7 years for regulatory compliance

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal exceptions
  • Restriction: Request that we restrict processing of your information in certain circumstances
  • Portability: Request your information in a structured, machine readable format
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes
  • Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve our Site. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and other mechanisms approved by relevant data protection authorities.

9. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Totem Powered Pty Ltd

Email: [email protected]

Website: totempowered.com